Return & Refund Policy

At Velnoura, we want you to be satisfied with your purchase. If you need to return an item, you may request a return within 7 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and in the same condition as received

• In its original packaging

• With all original tags and labels, where applicable

• Accompanied by proof of purchase or order details

To request a return, please contact us at care@velnoura.pk. Do not send any item back without contacting us and receiving return instructions first.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and relevant photos. We will review the issue and provide the appropriate solution.

Non-Returnable Items

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:

• Food and other perishable products

• Herbal and wellness products that have been opened or used

• Personal care, skin care, and beauty products that have been opened

• Customized or personalized products

• Sale or clearance items, unless they arrive damaged, defective, or incorrect

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different product, you may return the eligible item according to our return policy and place a new order separately.

Payment & Refunds

Cash on Delivery (COD) is our default payment method.

For orders paid through other payment methods, the applicable payment instructions will be provided at checkout or by our customer support team.

For an approved return, the refund will be processed within 7 business days after the returned item has been received and inspected.

Refunds will be made through the payment method applicable to the order. Where a bank transfer is required, the customer will need to provide accurate bank/payment details to receive the refund. Velnoura is not responsible for delays caused by incorrect or incomplete payment details provided by the customer.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will depend on the reason for the return. For damaged, defective, or incorrect items, please contact us before arranging the return.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: care@velnoura.pk

Velnoura — Nutrition-led Natural Wellness